With this qualification you can perform administration-related tasks in the automotive retail, service or repair industry, the job role is referred to as an office administrator – vehicle service centre, a service receptionist or office manager, depending on the job role.
The Certificate III in Automotive Administration qualification is made up of 18 units. In most states of Australia, the maximum duration of this traineeship is 24 months for full time employees and 36 for part time.
You will learn mostly on the job, in a practical real world way! In addition to this you will be supported with online activities such as reading, research, projects. You will also have assessment work for each unit of learning.
Yes, your trainer will work with you to make sure that you are ready to be assessed in each unit, or cluster of units. You will need to complete your theory assessment, your workplace supervisor will confirm that you have undertaken the tasks as part of your work and then your assessor will observe you at work to confirm your competence. Sometimes you will need to be observed over a number of visits.
The Certificate III in Automotive Administration is designed to prepare new employees or recognises and develops existing workers who are performing general administration and paperwork tasks in an automotive retail, service or repair business.
Refer to our Schdeule of Fees or Contact our office (email: info@qat.edu.au Ph: 1300 304 867) for full details.

This course is funded through the Government of South Australia’s WorkReady initiative. Under this government scheme, you may be eligible as an Australian School Based Apprentice (ABSA) or a VET in Schools student under the Training Guarentee for subsidised training courses as QAT is a “WorkReady” Training Provider.
This course is subsidised by the South Australian Governments’ WorkReady initiative for eligible students. Only students who meet the eligibility criteria, in adition to the following condition, will qualify for subsidised training.
● Training Contract – A student signed into a training contract with an employer i.e. an Apprentice or Trainee.
For more information on “WorkReady” go to : www.skills.sa.gov.au To see if you are eligible for subsidised training courses go to the following link.
http://www.skills.sa.gov.au/training-learning/check-your-eligibility
Alternatively, contact our office (email: info@qat.edu.au Ph: 1300 304 867) and we can assist with determining your eligiblity.
AURAAA001 Work in an automotive administration role
AURACA001 Respond to customer needs and enquiries in an automotive workplace
AURACA003 Build customer relations in an automotive workplace
AURAEA002 Follow environmental and sustainability best practice in an automotive workplace
AURAFA003 Communicate effectively in an Automotive workplace
AURAKA001 Use information technology systems
AURAKA002 Adapt work processes to new technologies in an automotive workplace
AURAMA004 Maintain business image in an automotive workplace
AURAQA003 Maintain quality processes in an automotive workplace
AURASA002 Follow safe working practices in an automotive workplace
AURAFA004 Resolve routine problems in an automotive workplace
AURSAA001 Process customer complaints in an automotive workplace
AURSCA005 Sell automotive products and services
AURSCA006 Promote automotive products and services
AURSCA011 Conduct online transactions in an automotive workplace
AURSLA001 Comply with legal requirements when selling automotive products and services
AURSCA001 Select and supply automotive parts and products
TLIA2012 Pick and process orders
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